What Questions Should I Ask Before Signing a Maintenance Contract?

1. What services are included in the contract?

Maintenance contracts vary widely. Some cover basic mowing, trimming, and clean-up, while others include seasonal plantings, fertilization, irrigation checks, and even snow removal. Get clarity on what’s included, and just as importantly, what’s not.

2. How often will services be performed?

Frequency can make or break a landscaping plan. Ask how often crews will visit during peak growing seasons versus slower months. For example, weekly visits may be standard in summer but less frequent in winter. This helps you understand both cost and coverage.

3. Who will be performing the work?

Find out if the contractor uses in-house crews or subcontractors. In-house staff are often better trained and more consistent, while subcontractors may vary in quality. Confirm how teams are supervised and whether you’ll have a dedicated crew.

4. What certifications or licenses do you hold?

A reputable contractor should have the proper state and local licenses as well as relevant industry certifications. These credentials show professionalism, compliance, and commitment to high standards.

5. How are emergencies and special requests handled?

Unexpected situations happen - storm damage, irrigation issues, or last-minute event prep. Ask how quickly the contractor can respond and whether emergency calls are included in the contract or billed separately.

6. What are the payment terms and cancellation policies?

Contracts should clearly outline payment schedules, late fees, and cancellation terms. Understanding this upfront avoids surprises later.

7. Can you provide references or examples of similar properties?

Reputable contractors should be able to point you to satisfied clients and properties that mirror your own. This gives you confidence in their ability to deliver.

Bottom Line:

A well-structured maintenance contract keeps your property looking its best year-round and protects you from unexpected costs. By asking the right questions, you set the stage for a successful long-term partnership.

If you’re ready to explore a maintenance contract tailored to your property, Pinnacle Properties can help you design a plan that balances appearance, function, and budget - contact us today!